Refund policy
At Coastelle.space, customer satisfaction is our priority. We want you to feel confident and happy with every purchase. If for any reason you are not completely satisfied with your order, we are here to help.
Returns
We offer a 30-day return policy on all eligible items. You have 30 calendar days from the date your order is delivered to request a return.
To qualify for a return:
- Items must be unused, unworn, and in their original condition.
- Items must be returned in their original packaging whenever possible.
- Proof of purchase or order confirmation is required.
Certain items may not be eligible for return due to hygiene or safety reasons, including:
- Personalized or custom-made products
- Final sale or clearance items
- Damaged products caused by misuse or improper handling
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method.
- Refunds typically appear within 5–10 business days depending on your payment provider.
Shipping fees (if applicable) are non-refundable unless the item arrived damaged or incorrect.
Free Return Policy
We proudly offer free returns for eligible orders within the 30-day return period.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at support@coastelle.space with:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We will work quickly to resolve the matter.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original order and place a new order separately.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank for processing updates.
If you still have not received your refund, please contact us at support@coastelle.space.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Coastelle.space
414 St NW Calgary Alberta
Phone: (403) 244-2333
Email: support@coastelle.space